Refund Policy - Physical Products

Transparency and Compliance:

Hirimakes prioritizes transparency and strives to comply with consumer protection laws in the regions we operate. This policy outlines your rights as a consumer and our obligations as a retailer.

Legal Rights:

• United Kingdom: Under the Consumer Rights Act 2015, you have rights for faulty, misdescribed, or unfit-for-purpose goods. You may be entitled to a refund, repair, replacement, or compensation depending on the situation.

• European Union (EU): EU Consumer Rights Directive (2011/83/EU) grants similar rights for faulty goods within a two-year timeframe. Check your local laws for specifics.

• Other Countries: Consumer protection laws vary globally. We recommend researching your local regulations to understand your rights.

Our Refund Policy Does Not Affect Your Statutory Rights.

Returns for Faulty Goods:

If your product arrives faulty, damaged, or not as described, you may be entitled to a refund, repair, or replacement. Regardless of location, contact us within 30 days of receiving your order at hirismakes@gmail.com to initiate the return process.

Returns for Non-Faulty Goods:

• Automatic Right: In some regions, including the EU, you may have an automatic right to return non-faulty goods within a specific timeframe (often 14 days) for a full refund. Please check your local laws for details.

• Hirimakes Discretion: We understand circumstances change. We may offer returns or exchanges for non-faulty goods at our discretion, provided they are returned unused and in their original packaging within 14 days of receipt.

Additional Information:

• Return Authorization: To return a product, contact customer support at hirismakes@gmail.com for a return authorization and instructions.

• Proof of Purchase: All returns require proof of purchase, such as your order number or receipt.

• Return Criteria: We reserve the right to refuse returns or apply restocking fees for items that don't meet our return criteria.

Guarantees:

Any guarantees provided by Hirimakes are in addition to your statutory rights. Guarantee details (coverage, duration, claims process) and a statement acknowledging your statutory rights will be included.

By purchasing from Hirimakes, you acknowledge and agree to abide by the terms of this refund policy.

We are committed to excellent customer service and will work to address any concerns regarding your purchase.