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Delivery

  1. Digital Patterns (PDF):

    • Digital patterns will be delivered via email to the email address provided during checkout.

    • Upon completion of your purchase, you will receive an email containing a link to download your PDF digital pattern.

    • Please ensure that the email address provided is accurate to avoid any delays in receiving your digital patterns.

  2. Physical Products (inc. Printed Patterns):

    • Printed patterns are available for delivery within the UK only.

    • Printed patterns will be shipped via Royal Mail 2nd class service.

    • Patterns will be packaged securely in a hardback envelope to ensure safe delivery.

    • Please allow 5-7 days for your printed patterns to arrive, excluding any potential delays due to holidays or unforeseen circumstances.

  3. Shipping Delays:

    • As a one-woman operation, there may be instances where shipping takes slightly longer than usual.

    • If you haven't received your order within 7 days of placing it, please don't hesitate to reach out.

    • We appreciate your patience and understanding as we strive to ensure the timely delivery of your orders.

  4. International Orders:

    • Currently, we are only shipping within the UK.

    • For international orders, please visit our Etsy store to make your purchase.

Refund Policy - Digital Download Products

We are committed to providing our customers with top-quality digital download products. However, we understand that there may be occasions where a refund is necessary. Please review our Refund Policy below for guidance on eligibility and procedures.

  1. Eligibility for Refund:

    • You are eligible for a refund if you meet any of the following criteria:

      • You encountered technical issues preventing access to or use of the product.

      • The product does not align with the description provided on our platform.

      • Accidental duplicate purchases have occurred.

    • Refund requests not meeting these eligibility criteria may be declined.

  2. Refund Process:

    • To request a refund, please reach out to at hirismakes@gmail.com within 30 days of the purchase date.

    • Include the following details in your refund request:

      • Order number.

      • Reason for the refund request.

      • Any relevant evidence, such as screenshots, supporting your request.

    • Upon receipt of your refund request, we will review it promptly and inform you of the approval or rejection status.

    • If your refund request is approved, the refund will be processed to the original payment method within a reasonable timeframe.

  3. Exclusions:

    • Refunds will not be granted for:

      • Changes of mind or personal preferences.

      • Failure to review product descriptions or specifications before purchase.

      • Compatibility issues with your device or software environment, unless explicitly stated otherwise.

      • Unauthorised sharing or distribution of the product.

    • Refunds are subject to our discretion and may not be guaranteed in all circumstances.

  4. Additional Terms:

    • Refunds will be issued in the same currency and amount as the original purchase.

    • Taxes or fees associated with the purchase are non-refundable.

    • Refunds may be subject to processing fees or deductions as permitted by applicable law.

By purchasing and downloading digital products from hirismakes, you agree to adhere to this Refund Policy. We reserve the right to revise or modify this policy at our discretion without prior notice. Please review this policy periodically for any updates.

Refund Policy - Physical Products

We understand the importance of transparency and compliance with UK consumer protection laws. Please review our refund policy below for information on your rights as a consumer and our obligations as a retailer.

  1. Your Legal Rights:

    • Under the Consumer Rights Act 2015, consumers have certain rights when goods are faulty, not as described, or not fit for purpose.

    • These rights include the right to a refund, repair, replacement, or compensation, depending on the circumstances.

    • Our refund policy does not affect your statutory rights as a consumer under UK law.

  2. Returns for Faulty Goods:

    • If the product you receive is faulty, damaged, or not as described, you may be entitled to a refund, repair, or replacement.

    • Please contact us at hirismakes@gmail.com within 30 days of receiving your order to initiate the return process.

  3. Returns for Non-Faulty Goods:

    • For items purchased in error, change of mind, or unwanted gifts, there is no automatic right to return goods under UK law.

    • However, we understand that circumstances may arise where you may wish to return non-faulty goods.

    • We may offer returns or exchanges for non-faulty goods at our discretion, provided they are returned unused and in their original packaging within 14 days of receipt.

  4. Additional Information:

    • If you wish to return a product, please contact our customer support team at hirismakes@gmail.com to request a return authorization and instructions.

    • Returns must be accompanied by proof of purchase, such as your order number or receipt.

    • We reserve the right to refuse returns or apply restocking fees for items that do not meet our return criteria.

  5. Guarantees:

    • Any guarantees provided by hirismakes are in addition to your statutory rights under the Consumer Rights Act 2015.

    • Guarantees will include details of the coverage, duration, claims process, and a statement acknowledging your statutory rights.

By purchasing products from hirismakes, you acknowledge and agree to abide by the terms of this refund policy. We are committed to providing excellent customer service and will strive to address any concerns or issues you may have regarding your purchase.

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