Refund Policy - Digital Products

We are committed to providing our customers with top-quality digital download products. However, we understand that there may be occasions where a refund is necessary. Please review our Refund Policy below for guidance on eligibility and procedures, updated to comply with EU withdrawal regulations.

Eligibility for Refund: You are eligible for a refund if you meet any of the following criteria:

• You encountered technical issues preventing access to or use of the product.

• The product does not align with the description provided on our platform.

• Accidental duplicate purchases have occurred.

• You exercise your right to withdraw from the purchase within 14 days of the transaction date, as per EU Consumer Rights Directive (CRD), provided the digital product has not been downloaded or accessed.

Refund requests not meeting these eligibility criteria may be declined.

Refund Process: To request a refund, please reach out to us at hirismakes@gmail.com within 30 days of the purchase date or 14 days in cases of withdrawal rights under the CRD.

Include the following details in your refund request:

• Order number.

• Reason for the refund request.

• Any relevant evidence, such as screenshots, supporting your request.

Upon receipt of your refund request, we will review it promptly and inform you of the approval or rejection status.

If your refund request is approved, the refund will be processed to the original payment method within a reasonable timeframe.

Exclusions: Refunds will not be granted for:

• Changes of mind or personal preferences (outside the 14-day withdrawal period for products not accessed or downloaded).

• Failure to review product descriptions or specifications before purchase.

• Compatibility issues with your device or software environment, unless explicitly stated otherwise.

• Unauthorized sharing or distribution of the product.

Refunds are subject to our discretion and may not be guaranteed in all circumstances.

Additional Terms:

• Refunds will be issued in the same currency and amount as the original purchase.

• Taxes or fees associated with the purchase are non-refundable.

• Refunds may be subject to processing fees or deductions as permitted by applicable law.

• By downloading or accessing the digital product, you waive your right to withdraw from the purchase under the CRD.

By purchasing and downloading digital products from Hirismakes, you agree to adhere to this Refund Policy. We reserve the right to revise or modify this policy at our discretion without prior notice. Please review this policy periodically for any updates.